Long Island Corals – DOA & Live Arrival Policy

Refund & Return Policy

All livestock sales are final. Due to the nature of live animals, no returns or refunds will be accepted once your order has been delivered.

If you cancel your order before it has shipped, your payment will be refunded minus a 3% cancellation fee to cover non-refundable payment processing costs.

Long Island Corals does not issue cash or credit card refunds for livestock. Approved Dead on Arrival (DOA) claims are issued as store credit only.

Shipping charges are non-refundable and are not eligible for store credit. When using store credit, any new order must still meet the current free shipping minimum after the credit is applied. If the order total falls below the free shipping threshold, shipping charges will apply.

Live Arrival Guarantee

Long Island Corals guarantees the live arrival of all corals and fish.

The Live Arrival Guarantee is void if:

• The package is not received on the first delivery attempt for any reason (verified by UPS delivery records).
• The customer provides an incorrect or incomplete shipping address.
• The package is delayed because the customer requested a delivery change, hold, or rerouting.

Please note that many corals may appear stressed, retracted, or have diminished coloration after shipping. This is normal and is not considered Dead on Arrival. Most corals require several days to fully acclimate and recover.

DOA Claim Requirements

To qualify for a DOA claim, customers must:

• Email longislandcorals@gmail.com within 1 hour of the UPS delivery timestamp.
• Include clear, well-lit photos of:
  • The coral inside the unopened bag
  • The coral outside the bag
• Provide any additional photos or information requested by Long Island Corals.

Failure to meet any of these requirements will void the Live Arrival Guarantee.

DOA Resolution

If Long Island Corals determines that a coral or fish arrived dead:

• Store credit will be issued for the purchase price of the livestock only.
• Shipping charges will not be refunded or credited.
• No cash, PayPal, or credit card refunds will be issued.

Store Credit Policy

Store credit:

• May only be used toward livestock purchases.
• Cannot be applied toward shipping charges.
• Expires one (1) year from the date of issue.
• Is non-transferable.
• Has no cash value.

Post-Delivery Responsibility

Once livestock is confirmed alive upon delivery, Long Island Corals assumes no further responsibility.

We cannot guarantee livestock after delivery due to factors beyond our control, including but not limited to:

• Improper acclimation
• Poor water quality or unstable water parameters
• Incompatible tank conditions
• Lighting intensity or spectrum
• Water flow
• Aggressive tank mates
• Disease, pests, or environmental stress

The customer assumes full responsibility for all livestock after delivery.

Customer Agreement

By placing an order with Long Island Corals, you acknowledge that you have read, understood, and agreed to this DOA and Live Arrival Policy.

Customers are encouraged to research the care requirements of all livestock before purchasing. If you have any questions, please contact us before placing your order.

Contact

Long Island Corals

📧 Email: longislandcorals@gmail.com

Our motto: If it’s not healthy, it’s not here.

You can change that section to:

• Email longislandcorals@gmail.com within 1 hour of the UPS delivery timestamp.
• Include clear, well-lit photos of:
  • The coral inside the unopened bag
  • The coral inside your aquarium under white lighting (no blue lights or heavy filters)
• Provide any additional photos or information requested by Long Island Corals.

This makes it easier to verify the coral’s condition while preventing overly blue lighting from masking issues.